Refund Policy

1. Trial and cancellation

StoryLab Pro may include a three-day trial as displayed at Paddle Checkout. Cancel before the trial ends to avoid the first charge. Monthly subscriptions renew automatically until cancelled. Cancelling prevents the next renewal and does not normally end access already paid for.

2. Refund requests

If you believe a payment was made by mistake, the service was materially unavailable, or you experienced another billing problem, contact us within 14 days of the charge at bassgene88@gmail.com. Include the account email, transaction or invoice number, charge date, and a short explanation.

Refund eligibility is assessed fairly based on service usage, the reason for the request, Paddle’s buyer terms, and mandatory consumer law. Nothing in this Policy limits statutory refund or withdrawal rights that apply in your country.

3. How refunds are processed

Paddle is the merchant of record and processes approved refunds to the original payment method. Bank and card processing times vary. We cannot send a refund to a different payment method.

4. Duplicate and unauthorized charges

Report duplicate or potentially unauthorized charges promptly. We may ask for information needed to locate and verify the transaction. You may also contact Paddle buyer support through the receipt or customer portal.

5. Contact

Refund and cancellation questions: bassgene88@gmail.com.